Building the Companion Mobile App for the Security Platform admins.
Building the Companion Mobile App for the Security Platform admins.
Drove increased customer retention by
~20%
With first iteration reduced rage taps by
~40%
With first iteration improved performance by
~70%
Background
Background
ThreatDown Nebula by Malwarebytes is a B2B, cloud-hosted security platform designed to help organisations manage and maintain endpoint security. It provides a range of features that enable users to easily deploy, monitor, and manage endpoints with minimal effort.
The Mobile Admin App serves as the companion mobile version of Nebula, bringing key functionalities to mobile devices to support security teams on the go.
ThreatDown Nebula by Malwarebytes is a B2B, cloud-hosted security platform designed to help organisations manage and maintain endpoint security. It provides a range of features that enable users to easily deploy, monitor, and manage endpoints with minimal effort.
The Mobile Admin App serves as the companion mobile version of Nebula, bringing key functionalities to mobile devices to support security teams on the go.
Goal
Goal
Create companion Mobile Admin App (iOS and Android) for business customers to help them monitor and manage their endpoints in the Nebula platform while on the go.
This enables users to perform daily tasks more efficiently and adds value to the overall product experience.
Create companion Mobile Admin App (iOS and Android) for business customers to help them monitor and manage their endpoints in the Nebula platform while on 1 go.
This enables users to perform daily tasks more efficiently and adds value to the overall product experience.
Challenges
Challenges
1.
Identify user’s needs, when it comes down to mobile.
Identify user’s needs, when it comes down to mobile.
2.
Present massive amount of data in a mobile friendly way.
Present massive amount of data in a mobile friendly way.
Present massive amount of data in a mobile friendly way.
3.
Translate desktop interactions to mobile language.
Translate desktop interactions to mobile language.
Role & Team
Role & Team
Leading Product Design, I closely worked with UX Researchers, Visual Designers, Product Manager, Data Analysts and Engineers to make sure we are developing right product for user and business.
Leading Product Design, I closely worked with UX Researchers, Visual Designers, Product Manager, Data Analysts and Engineers to make sure we are developing right product for user and business.
Persona
Persona
Alex Mitchell
Customers feedback & Multiple researches, including those, that are in scope of this project, gave us very good idea of who our users are. Here is a bit simplified portrait of one of them.
Alex Mitchell
Customers feedback & Multiple researches, including those, that are in scope of this project, gave us very good idea of who our users are. Here is a bit simplified portrait of one of them.
Job Title
Company
Background & Role
Goals
Pain Points
Needs
IT Security Administrator
Small to Medium-Sized Business (SMB)
Alex manages all security aspects for an SMB with 150 employees, handling network security, threat detection, and compliance with limited resources. With recent cloud adoption and remote work, Alex faces growing challenges in safeguarding the company’s IT environment.
Secure IT infrastructure and ensure regulatory compliance
Maintain uptime while implementing robust security measures
Train employees on cybersecurity best practices
Time and resource constraints.
Shadow IT and balancing security with usability
Simplified management
Actionable alerts
Integration-friendly tools
Job Title
IT Security Administrator
Company
Small to Medium-Sized Business (SMB)
Background & Role
Alex manages all security aspects for an SMB with 150 employees, handling network security, threat detection, and compliance with limited resources. With recent cloud adoption and remote work, Alex faces growing challenges in safeguarding the company’s IT environment.
Goals
Secure IT infrastructure and ensure regulatory compliance
Maintain uptime while implementing robust security measures
Train employees on cybersecurity best practices
Pain Points
Time and resource constraints.
Shadow IT and balancing security with usability
Needs
Simplified management
Actionable alerts
Integration-friendly tools
Job Title
IT Security Administrator
Company
Small to Medium-Sized Business (SMB)
Background & Role
Alex manages all security aspects for an SMB with 150 employees, handling network security, threat detection, and compliance with limited resources. With recent cloud adoption and remote work, Alex faces growing challenges in safeguarding the company’s IT environment.
Goals
Secure IT infrastructure and ensure regulatory compliance
Maintain uptime while implementing robust security measures
Train employees on cybersecurity best practices
Pain Points
Time and resource constraints.
Shadow IT and balancing security with usability
Needs
Simplified management
Actionable alerts
Integration-friendly tools
1.
Defining goals and user needs alongside stakeholders and researchers
2.
Competitive analysis
4.
Exploratory research & user interviews. Defining user’s needs and pain points
3.
Design & Prototyping
5.
Design Iteration
6.
🚀 Launch
7.
Post launch QA, Data analysis & Research
8.
Design Iteration, designing Android version
9.
Implementation & Design QA
Process
Process
Process
1.
Defining goals and user needs alongside stakeholders and researchers
2.
Competitive analysis
3.
Design & Prototyping
4.
Exploratory research & user interviews. Defining user’s needs and pain points
5.
Design Iteration
6.
🚀 Launch
7.
Post launch QA, Data analysis & Research
8.
Design Iteration, designing Android version
9.
Implementation & Design QA
1.
Defining goals and user needs alongside stakeholders and researchers
2.
Competitive analysis
3.
Design & Prototyping
4.
Exploratory research & user interviews. Defining user’s needs and pain points
5.
Design Iteration
6.
🚀 Launch
7.
Post launch QA, Data analysis & Research
8.
Design Iteration, designing Android version
9.
Implementation & Design QA
Pre-launch Findings
Pre-launch Findings
Competitive analysis
Showed, that only a few competitors provide mobile solutions for environment administration with limited feature set.
Exploratory research & user interviews
3 different layouts for key screens were shown to the users. The winner showed approval among 80% of respondents. When Respondents were asked, which features they want to see in the app, the responses were mostly “all the features”. However when the same respondents were asked about actions, that they are willing to perform on the mobile, they admitted that these is gonna be limited list of main actions like: remediate or isolate endpoints. While more complex tasks they prefer to perform on a desktop.
User needs
While performing key tasks on the go is the main user’s ask, and despite the fact, that respondents had email notifications on their mobile devices enabled, being able to get app notifications was one of the highly requested features. Users also shared that they often use web versions of security admin app to perform their tasks on the go, which is not the perfect experience.
Prototype Testing
Evaluative User research showed a few minor issues, while users were offered to perform key tasks in the interactive prototype.
Competitive analysis
Exploratory research
& user interviews
User needs
Prototype Testing
Showed, that only a few competitors provide mobile solutions for environment administration with limited feature set.
3 different layouts for key screens were shown to the users. The winner showed approval among 80% of respondents. When Respondents were asked, which features they want to see in the app, the responses were mostly “all the features”. However when the same respondents were asked about actions, that they are willing to perform on the mobile, they admitted that these is gonna be limited list of main actions like: remediate or isolate endpoints. While more complex tasks they prefer to perform on a desktop.
While performing key tasks on the go is the main user’s ask, and despite the fact, that respondents had email notifications on their mobile devices enabled, being able to get app notifications was one of the highly requested features. Users also shared that they often use web versions of security admin app to perform their tasks on the go, which is not the perfect experience.
Evaluative User research showed a few minor issues, while users were offered to perform key tasks in the interactive prototype.
Competitive analysis
Showed, that only a few competitors provide mobile solutions for environment administration with limited feature set.
Exploratory research & user interviews
3 different layouts for key screens were shown to the users. The winner showed approval among 80% of respondents. When Respondents were asked, which features they want to see in the app, the responses were mostly “all the features”. However when the same respondents were asked about actions, that they are willing to perform on the mobile, they admitted that these is gonna be limited list of main actions like: remediate or isolate endpoints. While more complex tasks they prefer to perform on a desktop.
User needs
While performing key tasks on the go is the main user’s ask, and despite the fact, that respondents had email notifications on their mobile devices enabled, being able to get app notifications was one of the highly requested features. Users also shared that they often use web versions of security admin app to perform their tasks on the go, which is not the perfect experience.
Prototype Testing
Evaluative User research showed a few minor issues, while users were offered to perform key tasks in the interactive prototype.
Testing early concepts
Testing early concepts
The design, while clean and compact, does not provide enough information about issues on the endpoints. So it’s a no-go.
The design, while clean and compact, does not provide enough information about issues on the endpoints. So it’s a no-go.
❌
User feedback revealed that standalone icons are neither intuitive nor memorable. So it’s a no-go either.
User feedback revealed that standalone icons are neither intuitive nor memorable. So it’s a no-go either.
❌
The 80% Winner layout achieves both goals: providing sufficient information about endpoint issues and maintaining the visual language of the other screens.
The 80% Winner layout achieves both goals: providing sufficient information about endpoint issues and maintaining the visual language of the other screens.
✅
App Overview
App Overview
Sign in
It's crucial to provide admins with multiple options to sign in while keeping the process as secure as possible.
It's crucial to provide admins with multiple options to sign in while keeping the process as secure as possible.
Dashboard
The mobile version presents all the necessary data from the desktop version in a mobile-friendly way.
The mobile version presents all the necessary data from the desktop version in a mobile-friendly way.
Desktop designs to start off with
Desktop designs
to start off with
Mobile solution
Mobile solution
Endpoints
One of the key screens of the app.
One of the key screens of the app.
Endpoints. Desktop
Endpoints. Desktop
Endpoints. Mobile solution
Endpoints. Mobile solution
The design aligns with common mobile interaction patterns to ensure familiarity and ease of use.
The design aligns with common mobile interaction patterns to ensure familiarity and ease of use.
The design aligns with common mobile interaction patterns to ensure familiarity and ease of use.
Endpoint details
One of a few challenges.
One of a few challenges.
The desktop product usually displays a massive amount of data on each screen.
The desktop product usually displays a massive amount of data on each screen.
The solution is to show the user just the right amount of data at a time to provide the necessary information or help to make a decision.
The solution is to show the user just the right amount of data at a time to provide the necessary information or help to make a decision.
Post launch 🚀
Post launch 🚀
Data analysis & UX Research
Data analysis & UX Research
Launching the product is not the end, but only the beginning of the real fun and of getting real data about the product usage.
Launching the product is not the end, but only the beginning of the real fun and of getting real data about the product usage.
Issues discovered
Issues discovered
UXCam data shows rage taps on certain screens
Users spent way too much time on Sign in screen
Some visuals don’t meet accesibility standards such as the minimum tap area size
Performance issues
A highly requested feature like Notifications had not yet been implemented
UXCam data shows rage taps on certain screens
Users spent way too much time on Sign in screen
Some visuals don’t meet accesibility standards such as the minimum tap area size
Performance issues
A highly requested feature like Notifications had not yet been implemented
So, we came up with the Call to Action plan.
So, we came up with the Call to Action plan.
As you can see from the data listed above, even though the first launch delivered a nearly fully functional app, a few features were still missing, there are several major issues that needed to be addressed.
After discussions with stakeholders, the PM, and the team, we decided to make UX improvements to the existing product.
To address the issues, I provided the UX audit, which resulted in two detailed documents (Android and iOS), including screenshots of the existing apps, step-by-step specs for improvements, improved designs, and user flows, which were implemented.
Performance issues were resolved in close collaboration with the stakeholders and engineering team.
As you can see from the data listed above, even though the first launch delivered a nearly fully functional app, a few features were still missing, there are several major issues that needed to be addressed.
After discussions with stakeholders, the PM, and the team, we decided to make UX improvements to the existing product.
To address the issues, I provided the UX audit, which resulted in two detailed documents (Android and iOS), including screenshots of the existing apps, step-by-step specs for improvements, improved designs, and user flows, which were implemented.
Performance issues were resolved in close collaboration with the stakeholders and engineering team.
Final Data analysis & Results
Final Data analysis & Results
Drove increased customer retention by
~20%
With first iteration reduced rage taps by
~40%
Improved performance by
~70%
Improvements reduce time spent resetting password/logging in by
~20%
Improved performance by
~70%
Improvements reduce time spent resetting password/logging in by
~20%
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Whether you want to talk, feel free to connect.
2021 ✳︎ Leading Product Design
Building a new mobile Privacy Product.
Hitting average of 4,8 stars in reviews and over million users within a year.
Building a new mobile Privacy Product.
Hitting average of 4,8 stars in reviews and over million users within a year.
Contact
Whether you want to talk, feel free to connect.
Whether you want to talk, feel free to connect.
Whether you want to talk, feel free to connect.